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neiljthomson · 05-09-2010, 10:06 PM

Key issues
- poor documentation - very little documentation (e.g. epub docs and Adobe Digital editions
- poor tech support - no answers in a week after emailing
- firmware/software issues.

1. Web -> desktop -> kobo
- very confusing - both web -> desktop and desktop -> kobo merely say "download" without stating which. Kobo itself never shows what is happening so if there are sync problems to the Kobo there is no verification. Sync to Kobo constantly re-downloads books already loaded - frequently timing out 90% loaded - which never completes. Why does desktop never show full contents (including PDF materials) of kobo.

2. Power Management - claims of 8000 page turns may be after battery conditioned, but first charge - only 800 pages - seen this complaint frequently. Second charge - never got red light on unit. Power exhaustion - the unit just freezes without warning - need battery meter every XX amount of page turns and particularly when low on charge.

3. PDF/Adobe Digital Editions - either make it work seamlessly or ditch the feature. No indication that to authenticate digital editions you must have kobo on USB and launch ADE - which will then validate the kobo - not in ANY documentation. However, font size of downloaded protected ADE books unreadably tiny with the font sizing option disabled for these documents - Hey if this is built in cooperation w Adobe - fix please!!! Can't use Calibre as can't re-size/play with the epub file due to DRM protection - could purchase $30 package to break DRM, but why? Adobe/Kobo - fix!

4. Memory Loss - had page reset to start of book twice! for no known reason (was fully charged at time). No deliberate book mark or jump to page a major limitation.

5. Line spacing option - current default for books is double space. Why? Want single space default or the ability to change. Single space alone would double battery life (if page turns is the true power consumption).

6. Eject error - eject using win 2003, win 7 always results in an error. Fix! Why is eject not part of deskop app, sync is...

05-09-2010, 10:06 PM	#79
neiljthomson Junior Member Posts: 3 Karma: 10 Join Date: May 2010 Location: Ottawa Device: kobo	Key issues - poor documentation - very little documentation (e.g. epub docs and Adobe Digital editions - poor tech support - no answers in a week after emailing - firmware/software issues. 1. Web -> desktop -> kobo - very confusing - both web -> desktop and desktop -> kobo merely say "download" without stating which. Kobo itself never shows what is happening so if there are sync problems to the Kobo there is no verification. Sync to Kobo constantly re-downloads books already loaded - frequently timing out 90% loaded - which never completes. Why does desktop never show full contents (including PDF materials) of kobo. 2. Power Management - claims of 8000 page turns may be after battery conditioned, but first charge - only 800 pages - seen this complaint frequently. Second charge - never got red light on unit. Power exhaustion - the unit just freezes without warning - need battery meter every XX amount of page turns and particularly when low on charge. 3. PDF/Adobe Digital Editions - either make it work seamlessly or ditch the feature. No indication that to authenticate digital editions you must have kobo on USB and launch ADE - which will then validate the kobo - not in ANY documentation. However, font size of downloaded protected ADE books unreadably tiny with the font sizing option disabled for these documents - Hey if this is built in cooperation w Adobe - fix please!!! Can't use Calibre as can't re-size/play with the epub file due to DRM protection - could purchase $30 package to break DRM, but why? Adobe/Kobo - fix! 4. Memory Loss - had page reset to start of book twice! for no known reason (was fully charged at time). No deliberate book mark or jump to page a major limitation. 5. Line spacing option - current default for books is double space. Why? Want single space default or the ability to change. Single space alone would double battery life (if page turns is the true power consumption). 6. Eject error - eject using win 2003, win 7 always results in an error. Fix! Why is eject not part of deskop app, sync is... Last edited by neiljthomson; 05-09-2010 at 11:28 PM.