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Originally Posted by pilotbob
Service Level Agreement. Most hosters and ISPs have one. It states in their terms what type of service the promise to provide as far as uptime, connectivity, etc.
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ah ok. i have no idea if they have one, to be honest. i may have known when i signed up but it was so many years ago if i ever did know i forgot it.
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No, I agree... that pretty much sucks. But, their not liable for any business losses you might have incurred... most ISP arrangments/contracts say that. But, of course you should be refunded if you were down for so long.
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i don't mean business losses ; i mean a refund of what i will pay for the connexion which is not connected ! plus the wifi key. that seems fair to me.
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I know of several people that run a business out of their house and they have two internet connections just for this issue. There are even some routers that will work with dual internet connections.
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i don't know if that would be possible. i only have one telephone socket / line. i don't know where i could connect a second internet account.
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Originally Posted by vivaldirules
Good grief, don't you know?? An SLA is a Sixteen Letter Acronym. I think.
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of course, how silly of me.