MobileRead Forums - View Single Post - PRS-500 owners: Will you take advantage of Sony's upgrade/trade-up offer?

sborsody · 11-28-2009, 03:46 PM

I decided to send it in for the firmware upgrade. The PRS-300 seems like a downgrade and I know I'm not going to be happy with the touchscreen on the PRS-600.

But the Sony eservice site is giving me a headache. Last night filled in the form for getting the firmware update. There was a button to click on for the UPS shipping label. A screen popped up and said session was timed out. I got an email with the repair request confirmation information, but no UPS label. I went to the eservice site this morning to see if I can get it from there after the fact. I tried typing in both the event id and the work order number to look up the status of my request and the Sony site says the numbers are invalid. *sigh* Time to call.

11-28-2009, 03:46 PM	#91
sborsody Member Posts: 15 Karma: 10 Join Date: Jun 2007 Location: Northern California Device: Sony Reader	I decided to send it in for the firmware upgrade. The PRS-300 seems like a downgrade and I know I'm not going to be happy with the touchscreen on the PRS-600. But the Sony eservice site is giving me a headache. Last night filled in the form for getting the firmware update. There was a button to click on for the UPS shipping label. A screen popped up and said session was timed out. I got an email with the repair request confirmation information, but no UPS label. I went to the eservice site this morning to see if I can get it from there after the fact. I tried typing in both the event id and the work order number to look up the status of my request and the Sony site says the numbers are invalid. sigh Time to call.