Quote:
Originally Posted by Margrete
their customer support has gotten worse imo
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No actual knowledge of what's happening at FW, but years ago I worked customer support at a company that was acquired & it's almost inevitable that service gets worse temporarily. Policies are changing so until the policy manuals get rewritten many more questions need to be referred 'up' to somebody who knows what the current policy is. That might explain the spottiness-some questions have already been resolved & the policy updated. Others have not yet been. I'd like to say stick in there, that things will get better, but I'm not hopeful. Response time will likely improve, but it seems to me that the general trend of the responses is downwards.