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Originally Posted by mgmueller
Isn't the opposite's the case? Question to them will be: Will some existing Gen3 users purchase an Opus? Or would they stick to their Gen3 (without any revenue for Bookeen) when making the update available? New business always will beat customer satisfaction. Especially in a market that competitive. Why upgrade "old" units when you might be able to sell new ones?
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Well, i did bought an opus, even though I own a gen3. I wanted someting smaller, the opus have twice my gen3's power. And way more ergonomic than gen3. Though it lacks music plying though.
Plus, one might get a replacement sonner if he needs ePub, but is more likley to get a reader from an other brand.
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New business always will beat customer satisfaction
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Tech stuff need to be changed sometimes. Someone happy will eventually buy the same brand again, someone unhappy won't.