Quote:
Originally Posted by phenomshel
Why do customers think cashiers have any control whatsoever about corporate decisions?
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I suspect the customers know they don't, but they're there and I guess they see them as a representative of the company, and therefore a valid target to vent their feelings at. It doesn't excuse their behaviour, though.
As I've frequently been on receiving end of that(*), when I do have a problem with a company, I'm almost always polite to whoever I happen to be talking to. The only time that might change is when it's the person I'm talking to who is the problem
(* I work in IT support, so apparently I am personally responsible for every line of code in all the software we use, and also privy to the reasoning behind every single decision made by the likes of Microsoft etc. On top of that, I also have set up all the PCs to be deliberately annoying at random important times and am trying to get people overloaded with stress so they end up in hospital (yes, someone did actually once accuse me of that. I offered to send them some gin or some flowers if they let me know which hospital - they've never been a problem since))