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Perhaps I need to be clearer.
Both devices are Clara HD. The attached screenshot shows the KU Devices tab with neither reader connected. If I plug either of them in, the Status field shows connected, even though they should (logically) have different serial numbers.
If I do a database backup, one of the devices' backups gets named with that serial number, but the other uses a different serial number, one ending in 297. So at some level KU can distinguish between them, but not at the top level where it would decide which profile to use.
It's the same whether I use my Mac or my Windows machine (I'm trying to set it up so I only use the Mac for both). Freshly updated Calibre on both, so 8.2.1, but I saw the same thing the first time I tried this maneuver, back in the 7.x days. So I don't think the OS or Calibre versions are relevant here.
Where does KU get the serial number from when it first sees the device, and where does it get the serial number from when it does a database backup? If those are different, that would be a big clue toward figuring out how I fouled up.
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