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Originally Posted by MaxwellBeckett
Hi all,
Nope havent got it yet. :O)
I thought I would update you on my Dell.ca experience. It seems that their online reputation for making the cancellation provess an arduous task is well deserved.
The rep I spoke with bottom-lined it for me by saying that: within 24 to 48 hours we will be able to tell if your order has or has not been cancelled. He said, and I quote, «It MIGHT be cancelled». That´s right : might. Wow, I am flabberghasted. I would never have expected this kind of poor customer service from a company that boasts of «award-winning customer service» on their web site. Oh well, you learn something new eveyday, right?
In any case, the people at shopRBC assured me that the 279$CAN sales price was going to continue for a couple of weeks (despite their website listing it as ending today). So perhaps I will be succesful with dell and able to order from RBC. At this point it really is a question of principle. I dont like companies that try to «hold customers hostage» so to speak. I would rather give my money to someone else.
Have no fear, I will get my PRS-505. 
Cheers,
Max |
Glad to hear it Max!
I'm expecting them to receive my new unit by the end of the week, I'll keep you posted!
Another bad thing about dell(.ca) is the fact they hold on to your money for about 30 days after you return something to them. I wasn't overly happy with that!
Cheers!