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Old 05-04-2009, 11:41 AM   #22
MaxwellBeckett
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MaxwellBeckett began at the beginning.
 
Posts: 16
Karma: 10
Join Date: May 2009
Device: PRS-505-Red
Hi all,
Nope havent got it yet. :O)
I thought I would update you on my Dell.ca experience. It seems that their online reputation for making the cancellation provess an arduous task is well deserved.
The rep I spoke with bottom-lined it for me by saying that: within 24 to 48 hours we will be able to tell if your order has or has not been cancelled. He said, and I quote, «It MIGHT be cancelled». That´s right : might. Wow, I am flabberghasted. I would never have expected this kind of poor customer service from a company that boasts of «award-winning customer service» on their web site. Oh well, you learn something new eveyday, right?

In any case, the people at shopRBC assured me that the 279$CAN sales price was going to continue for a couple of weeks (despite their website listing it as ending today). So perhaps I will be succesful with dell and able to order from RBC. At this point it really is a question of principle. I dont like companies that try to «hold customers hostage» so to speak. I would rather give my money to someone else.

Have no fear, I will get my PRS-505.

Cheers,
Max
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