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Originally Posted by slm
If you enter an email address that is associated with an account, you will have the option to click "Forgot Password" to reset the password.
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And how does it confirm you are the right person? Sending you an email to the registered email address? Sending a text to the registered phone number? If you don't have access to either of those, as much use as a concrete block to a drowning person.
Amazon.ca does have an option to contact Customer Service for help restoring access to your account at the bottom of the Password Assistance box.
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Has your e-mail address or mobile phone number changed?
If you no longer use the e-mail address associated with your Amazon account, you may contact Customer Service for help restoring access to your account.
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