Quote:
Originally Posted by vermontcathy
I recently registered a kindle and it said either the email address or password was wrong. They weren't wrong. But on my cell phone I got a message saying to put in the 6 digit code provided instead of the password. Then it registered correctly. Do you have a cell phone number saved with your Amazon account? Does it actually say "there was an error when trying to register your kindle" or is it some other message? Mine said the email address or password is wrong.
|
Yeah - this is Amazon's notorious One Time Password (OTP) issue. There's nothing wrong with using an OTP to validate user identify, but Amazon needs to make the error message that they post when users do it wrong more explicit about what the problem is.
Sometimes the OTP comes in an e-mail, and sometimes in a text message. Sometimes you enter it in place of the user ID, and sometimes they expect the user to append the OTP to the user ID.
But the bottom line is that they are inconsistent, and their instructions to users are unclear.