Quote:
Originally Posted by Josieb1
Thank you. I think it just proves that no matter how good a screen may be it’s useless if something is off with the LEDs. Mine must be a Friday afternoon job  . I am very disappointed. If Kobo was more like Amazon I may have tried a replacement but their buying experience is so long winded and convoluted that I’ll just be happy to eventually get a refund. |
I'd get the refund, hang in there for awhile, order your Sage later.
I went through an exchange process with Kobo once, back when I bought my first Kobo, the Aura HD. First one that arrived had both a randomly flickering front light and the tendency to jump several pages forward each time I started reading.
The second one they sent had pinholes in the light layer. I had to exchange again. It was literally TWO MONTHS after purchasing before I finally had a working Kobo Aura HD in hand and that one was THE WRONG COLOR. But I couldn't stand the thought of going through yet another exchange, so I learned to love the espresso brown instead of the white reader I wanted.
After that first experience buying direct from Kobo, I've not had the urge to buy direct again. My Aura One came from Chapters, the Forma from Amazon.