Hello @OtinG,
This is the official Phobio Support page, I know it is shocking to see us responding to forums. We want all of our customers to know that we are listening and we try our very best to respond to anything that is Phobio related, rather its a forum, Better Business Sites we want to stay active and provide great feedback. I'd still like to look over the trade-in you had with us to see how I could possibly be of some assistance to you. Could you send me an email at
ClarkS@phobio.com?