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Originally Posted by Catlady
Does anyone have experience with TCL or ONN smart TVs? I'm debating a BF purchase of a 55-inch set. I've mostly had Vizios, and have been very happy with them.
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I got a TCL 55" 4k HDR HDTV for my dad a few months ago. He's had no problems with it beyond the stand not fitting on his entertainment center, so we had to use a third-party stand that attached to the VESA mount on the back of the TV. (The TV had two feet that attached on either end, which is common on HDTVs of all brands nowadays, he needed a center-mount stand instead. There was nothing physically wrong with the stand that came with the TV.)
On the other hand, I bought a 55" 120hz TCL HDTV back in 2012 from Amazon. It arrived without all the parts needed for the stand, which was center-mount. Amazon offered me three options: return it for a full refund; have it replaced, which would require another special delivery (they didn't ship larger TVs via normal shippers at the time); or take a partial refund (20% of price) and keep the TV. I took the refund, figuring I could get the part needed under warranty easily enough.
I never got that part. The TV had a two year warranty which was entirely worthless. Getting through to warranty support was a Sisyphean task on its own, as their phone system was in horrible shape and routinely hung up on me. (It took me twenty tries to actually talk to someone the first time.) They also didn't actually do anything they said they'd do. I eventually gave up and got a third-party stand, but by that point I didn't have time to bother with it anymore. The TV's still leaning against a wall unused except for a brief test to make sure it worked. I plan to use it as a monitor for a new PC soon.
I don't know if they've improved their warranty support or not, but I'd recommend you don't count on them honoring their warranties if you buy one. They're decent TVs, not outstanding by any means, but for the price they're quite good. If you never need warranty support, which is quite likely, it'll never be an issue. You can pick them up cheap enough that it's not a big deal to replace them. That's why I got the TCL for dad: it was cheap enough to offset the warranty problems I'd had with them before.