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Old 06-02-2019, 12:41 AM   #4
Alrayes
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Alrayes began at the beginning.
 
Posts: 19
Karma: 10
Join Date: Nov 2018
Device: BOOX NOVA
Quote:
Originally Posted by junkyardwillie View Post
If you had it for a week, return it. Its clearly defective. There aren't firmwares available for download that I know of. Maybe you can find the 2.1.1 chinese firmware somewhere and try to force an upgrade that way. I'd ditch it though and get a replacement
Quote:
Originally Posted by Question Mark View Post
Try a factory reset first. Instructions here: http://bbs.onyx-international.com/t/...ox-note/1042/2

If that doesn't work, return it for a replacement or refund. Don't try to reformat it or reflash the firmware yourself if it is still under warranty as otherwise you risk voiding the warranty.
thanks for replys, it seems will have to send it back; tried the resetting method but no luck
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