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I got an email from Amazon saying that since I just bought an Echo Dot, I qualified for a special deal to subscribe to Music Unlimited for 3 months for 99 cents. I followed their link, followed their subscription instructions from the email to the letter, and found that they charged $8-something dollars to my charge card.
I engaged them via chat, and the representative said that digital subscriptions were non-refundable. They hemmed and hawed for a while, and finally said that since they didn't want to lose me as a customer that "on an exception basis" they would allow me to cancel "just this one time". I told them this was not "an exception" and they were not doing me a favor. I said they were correcting a mistake (or an attempt at fraud) by Amazon and I as the customer I was totally blameless. I simply tried to use what they promised to me, but they had yanked the promise out from under me for no reason that they could state, and then insinuated that I was to blame and they were doing me a favor by fixing it.
I learned long ago when dealing with companies online, Amazon included, to always take screenshots from my computer as I respond to something of place an order. That way I can prove that, say, I was ordering something they said they had in stock, I can prove the price they were showing in my cart before purchase, I can prove the shipping charges they said they'd charge, etc. I had a couple of incidents where the details of a transaction changed between "click here to submit order" and "thank you for your purchase". The retailers will deny anything happened, like Amazon tried to in my case here, but I can prove it with a sequence of screenshots showing exactly how things went down.
It's a shame that we have to take these steps to protect ourselves from bad merchants. And it's doubly sad that one of those bad merchants turns out to be Amazon on occasion.
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