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Originally Posted by Lusitanic
how does a global company like kobo still have this kind of issues? don't they hav engineers to solve this king of software bugs (or wtv this is)?!
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If you are going to make a statement like that, then consider how often Microsoft, Apple and all the other much larger global companies put out fixes. This is a general problem with software development. The complexity of the code quickly gets to a point where there knock-on effects of any change are unpredictable and hard to test for.
Taking this as an example, the suggestion is the cause is the change to a different font for the "Publisher Default". And based on what is happening, it makes sense. A much larger file being loaded in a memory constrained system could cause problems. But, testing this on all my devices, I haven't seen the problem that is being reported. That suggests it isn't as simple as "using wrong font". We don't really know what the problem is. We have something easy to blame, but it is likely that it is a combination of things that might not be as common as you think.
And please note, this isn't a defence of Kobo. This is a software developer reacting to the common to a statement that demonstrates a complete lack of understanding of the complexities involved.
And for the tldr: Because it's f**king hard. And no-one wants to pay for it.