[haertig]

Originally Posted by Luv2ReadnCreate

Seems like some of you were incredibly rude to the Amazon reps you talked to.

Seems more like you have no clue what you are talking about. You have decided to attack the people who just want their Paperwhites, which they paid for, to actually work. For your information, I have not spoken to an Amazon rep. I have only done online chat with them. And most of that chat has been posted in this thread. So I have a record of each and every word that was exchanged. No rudeness at all, just good documentation.

Sounds like the problem is not with the Kindle. You likely have a corrupted ebook or document on it.

Sounds like you don't know how to troubleshoot. Paperwhite locks up. Reset. Locks up. Reset. Locks up. But I managed to finish the book. So it is restored to factory defaults and firmware is upgraded. The previous eBook has been purged at this point. A different eBook is put on the Paperwhite. Locks up. Reset. Locks up. Managed to finish the book anyway. Sent Paperwhite to Amazon. New firmware installed. Restored to factory default. Comes back to me with zero eBooks loaded (as expected). Put on yet another different eBook. Paperwhite locks up.

OK, using your diagnostic skills, I guess we should conclude that all the eBooks I own are corrupted. Certainly, that sounds very logical (to you at least).

I've had several refurbed electronic devices over the years and have never had a problem with them. They were all flawness and worked perfectly.

Well, that proves it then. Nobody could ever have a problem with a refurb, because you personally have not. The ultimate in logic.

There is nothing wrong with a refurb. They are inspected carefully and like new.

Like the one Barbara got? Did you even read anything in this thread before posting? Here's what Barbara said:

Well it arrived today.... So I decided to check it out before I contacted Amazon. They sent me a Defective Device!!! Lower Right has been held so firmly the thing around the light is mushed the area looks dark gray...light is working but cant reflect upwards into a clear cone. There are several bright light spots on the screen. UGH here we go again!

Yeah, that refurb was most certainly "inspected carefully and like new" now wasn't it?

I have little sympathy for people who immediately have an attitude and treat customer service people poorly.

You are not me, you are not Barbara, you are not any of the Amazon customer service reps we have been dealing with. You have zero knowledge of what has gone on. ZERO. But yet, you claim to know about attitudes, poor treatment, rudeness, etc. Do you actually expect anyone to take you seriously? We'd prefer to have Paperwhites that actually work instead of your sympathy anyway.

It is obvious that you want to defend Amazon and hold them blameless. Which might be a noble thing in some circumstances. However, blind defense given your total lack of knowledge about specific events is not one of those noble cases.