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Old 07-03-2017, 12:30 PM   #41
knc1
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Posts: 17,212
Karma: 18210809
Join Date: Feb 2012
Location: Central Texas
Device: No K1, PW2, KV, KOA
Quote:
Originally Posted by stmusic View Post
I contact Amazon, but kindle is not in warranty, amazon support is bad options, when i have problems amazon support not help.
This is software problems with bug of fw, which need to again installed in some way.
Try putting the file named:
DO_FACTORY_RESTORE
at the top of visible USB storage.
All capitals, no content, no filename extension.
re-boot.

If that does not fix it, the only way to downgrade that firmware version is by using the serial port.
You will probably need someone fluent in English to translate the directions for you.
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