Chapter One did specifically refer to the same people with the same complaints. I imagine anyone with no reason to be unhappy with Kobo will continue to patronize them. I have two friends who both maintain one account each have the same issue or two as a few of us have, and another one who has never had a problem. I'm putting it down to luck.
I mostly have given up on Kobo and its issues but still buy from them for one reason: their exchange rates for my currency.
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Originally Posted by sekhemty
How do these discounts from kobo are suppose to work?
I've nerver received anything like that, despite being registered to the site since some years now and having acquired some books.
Do they send the promotional codes directly to one's email? Do you need to have bought a certain number of books from them? Do you need to be in a particular country?
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They email the codes and a ton of other offers. You should enable email updates (under My Account) to get notified of their promotions, including coupon codes. After that is also down to luck, if user reports of having never received any codes even with emails on are anything to go by.