Thread: Kobo Discounts: Coupon Codes + Discussion
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Old 06-15-2017, 07:20 AM   #16277
Josieb1
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Posts: 5,090
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Join Date: Nov 2009
Location: UK
Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra 2, Clara BW
Quote:
Originally Posted by lkmiller View Post
Yes, I submitted one on Jun 7. Sent a reply to the auto-response when I hadn't heard back on Jun 9. Then resubmitted the price match on Jun 10. Finally got the credit on Jun 13. They really need to change "You should expect a response from us within 24 hours." to "You'll hear from us when you hear from us."
Or even 'You may hear from us eventually, or we may just decide to close your incident or even leave it in pending for months!'
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