Quote:
Originally Posted by koland
I had to contact them. got routed around and eventually to "retail support"; they added the credit manually.
My mom got no credit either, her support person promised they'd fix it in a few days; when I complained and asked for retail support, they promised to add an extra $5. No sign of either credit when I left, so I'll have to have her check again today.
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I also had to call; my rep put me on hold for ages, then came back and said she couldn't reach whoever she was trying to reach who could address the issue. Then she offered me a $10 credit, which she applied immediately. She said if the original one came through, I should just keep the one she gave me as well.