Quote:
Originally Posted by Illyria
Thank you! The replacement is scheduled to arrive tomorrow and I hope for a good one. I would much prefer to keep my Amazon returns as low as possible and needed to exchange a couple of Kindles in the past.
I'm so looking forward to a good unit, the large screen and the colour temperature adjustment are just wonderful.  |
HOW DID YOU GET SUCH A QUICK RETURN‽ Kobo customer support tortured me. I bought my KA1 in mid April. It took me several calls over two days to convince them that the unit was defective. Then it took a week to arrive at the return center in NY, and then they had to ship it to Canada. The product return page stopped updating, and I waited in the dark until the replacement finally arrived yesterday. It took over one month, and customer support in Jamaica had no idea where my replacement unit was most of the time. Madness.