Thread: Kobo Aura ONE Third Party Cover Thread
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Old 02-07-2017, 02:59 PM   #475
Willa
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Quote:
Originally Posted by Poppaea View Post
The European Consumer Center answered back. They need further information and as soon as they get it would act on my behalf. I am a bit torn now. I mean they might not be able to get Noreve to take the case back and repay me my money. So this whole thing would only go on to grate on my nerves for a couple of weeks more.

But then I'd be happy to stick it to them after they send me a very cheeky mail, when I informed them the new case doesn't stay shut either and where the old one at least had the sleep function this one has no function at all. This is the answer I received:



So is it worth giving the European Consumer Center a go or not?

I would go for it - at this stage you have nothing to lose, you are stuck with the case and Noreve are basically telling you to shove off. You have their emails documented - I would say you have a case.

And also, it might shoot Noreve up the backside having the European Consumer Centre getting involved. Good luck Poppaea
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