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moonshot · 12-29-2016, 11:22 AM

I've not been here for a while but I bought and set up my new Kobo Aura One
yeaterday having waited weeks to find a store that had one.

There was a dark shadow around the margin area of the screen. Phoned Kobo and they advised a factory reset. This lightened the shadow but it is still there. Phoned Kobo again and was advised that I would be contacted by a higher level...... but I'm still waiting.

Has anyone had or have this problem, I can return the Kobo to the store for a refund but they don't have any more in store.

12-29-2016, 11:22 AM	#960
moonshot Connoisseur Posts: 63 Karma: 117320 Join Date: Dec 2013 Device: Kobo touch	I've not been here for a while but I bought and set up my new Kobo Aura One yeaterday having waited weeks to find a store that had one. There was a dark shadow around the margin area of the screen. Phoned Kobo and they advised a factory reset. This lightened the shadow but it is still there. Phoned Kobo again and was advised that I would be contacted by a higher level...... but I'm still waiting. Has anyone had or have this problem, I can return the Kobo to the store for a refund but they don't have any more in store.