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Originally Posted by Purple Lady
That's where I went to check my balance and I have only the $1.00 balance I had previously.
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Thank you for purchasing from Amazon.com.
Your recent order xxxxxx entitles you to a promotional credit which we have added to your account. This credit can be applied to your next qualifying purchase.
Promotion details:
Additional information on this offer can be found here.
Thank you for treating someone to an Amazon.com Gift Card on Prime Day. A $10 promotional credit has been applied to your account, and is good for eligible products sold by Amazon.com.
The promotional credit must be used by August 27, 2016. This offer is subject to Terms and Conditions.
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If not, then it's time to call Amazon.