[algernonramone]

I'm having a similar issue w/ mine, I believe. Screen frozen with one image, won't change after all troubleshooting steps, etc. Kept in a case, not treated poorly, no visible damage.

I have a case open with Kobo, but I'm not expecting much. I supplied them with all the requested documents, but since I purchased it on eBay (new, mind you), they are requesting the original receipt from when the EBAY SELLER purchased it, not just when I purchased it. It seems a little crazy to me, and I'm not really very happy about it. I'm not one to let a single bad incident affect my purchasing decisions too much, but if they can't resolve this for me, I doubt I'll buy another Kobo again.