Quote:
Originally Posted by Amaryllis
Still fighting with Kobo for my price match on one book. It amounts to about $10 for me, so I keep at it. At their request, I sent them a screen shot of the receipt for my purchase of the book. Their reply to this was that they were still denying my price match because there was no evidence of the book in my library. Say what? I am in the middle of reading the book on my kobo device, and it is in my library on my kobo app, and very visible in my purchase history on the kobo website, but "We are not seeing the *insert book title* in your purchase history,"
This book, with taxes, cost me 18.29 on kobo, and on amazon is 9.99. There are several others in this series that I would like. But no way will I be buying them from Kobo if this is the hassle I have to go through each time with CS to get the price matched. I'm starting to think it would be cheaper and easier for me to go buy a kindle device and switch to amazon.
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Oh Amaryllis this is an absolutely ridiculous situation!!
I saw Zelda's response, and I might suggest another action as well ..... take a screen shot of your purchase history showing the book, and take a screen shot of the My Library page showing the book. If they are too silly to accept either of those bits of obvious reality then I suggest you either/or go to Twitter/Facebook .....