Quote:
Originally Posted by SleepyBob
Audible can be so annoying sometimes. I was surprised to see I had used so many credits already, so I started paging through my transaction details. Lo and behold, I had been charged two credits for my purchase during the 2-for-1 Brandon Sanderson sale. They happily credited my account, but if I hadn't spotted it, I would be out a credit. It boggles my mind how a company this big can have such fundamental problems with core processes like billing customers the right amount.
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Me too! And I found a 3 for 2 sale last May where i was charged 3 credits.
The rep I chatted with had to be convinced. Kept talking about membership vs. non-membership credits (whatever that means).
I'm a Listener Light. It appears that even when I get Sale emails they aren't real. As soon as I use up my credits, I'm done with credit membership.