Quote:
Originally Posted by Xen
So what, now we're supposed to be beta-testing for Kobo out of the goodness of our hearts? And PAYING for the privilege? SERIOUSLY?
That's ignoring the fact that its impossible to contact anyone at Kobo, at least if you're in the USA and you don't have a phone. Just where are we supposed to report bugs to Kobo?
Come on. That's the same kind of slavish fan-boy ardor Kindle users typically display should anyone have the colossal temerity to find fault with the admittedly cheap-and-ubiquitous Kindles. You can't fix a flawed device when people refuse to admit the flaws exist.
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Kindle fanboy here.
I don't think it is unreasonable to report firmware bugs. Nothing is perfect.
Kobo isn't responsible for dealing with people who don't have a phone... it's natural to expect people have a phone...
And while it is true that Kobos do have a bit of a reputation as being buggier than Kindles, it is rather difficult to get in touch with Kindle's lab126.
Kobo employees actually sometimes visit the forums here and help people.
You are guaranteed to have more assurance that your bug is being investigated by Kobo than by Amazon.
But you are less likely to see a Kindle bug than a Kobo bug.
(Not totally unlikely. Kindle Cloud Collections was rather horrible at first.)
But hey, if you really don't like your Kobo, there is an easy solution. Sell it (we have a Flea Market here where you can offer your ereader, or you can use ebay) and buy a Kindle.
