Thread: Do not buy kobo ebook readers - at least as of Q4 2015
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Old 11-14-2015, 12:51 AM   #35
davidfor
Grand Sorcerer
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Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by Xen View Post
So what, now we're supposed to be beta-testing for Kobo out of the goodness of our hearts? And PAYING for the privilege? SERIOUSLY?
No, I am simply acknowledging the fact that NO software product has zero bugs. The developers know about some of them and when preparing a new version make a decision about what will be fixed and what won't be fixed now. And they can't know about all bugs. They hope people who see bugs report them and in enough detail to be able to reproduce the bug and then fix them. All this is why the different OS's have ways to automatically report problems. But, the advantage of a manual report is that it shows someone cares about the bug. For most development teams, this would push the bug up in priority.
Quote:
That's ignoring the fact that its impossible to contact anyone at Kobo, at least if you're in the USA and you don't have a phone. Just where are we supposed to report bugs to Kobo?

Come on. That's the same kind of slavish fan-boy ardor Kindle users typically display should anyone have the colossal temerity to find fault with the admittedly cheap-and-ubiquitous Kindles. You can't fix a flawed device when people refuse to admit the flaws exist.
I'll admit to being a fan-boy. Slavish? I don't think so, but maybe that is in the eye of the beholder. But, I know the Kobo devices and firmware have flaws. I have discussed them here plenty of times. And I can't fixed a flawed device. But, I can make sure Kobo knows about the problems. What I can also do is help others understand the problems and work around them.
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