Thread: Glo Kobo Glo frozen on sleeping mode forerver
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Old 11-05-2015, 04:54 PM   #4
davidfor
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Posts: 24,905
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Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by redplanet View Post
I had a Kobo Glo and updated to the new version (3.18.0). Yesterday, my glo froze up completely on a sleep screen with a cover book when i want to wake up it.

I tried basic reset, paper clip reset, factory reset with hold light button and slide power. With factory rest, i got the red light, and then the LED flashing for a couple of minutes, but at the end of it, my Kobo Glo was still frozen on the same ebook cover.

I also tried connect device to desktop. I see light change green and blue, but don't display connect screen (still display sleeping screen with ebook cover). Then i tried touch random on right side of the screen, wow, my kobo connected with desktop, because i touched connect button on screen randomly.

I also testing light button, power button,they are working normally. So i don't know how i can clear the sleeping mode? Please help me since i don't have any more idea for this situation
A fixed image on the screen, the LED changes when you connect to a PC or do something, and when connected to the PC you can tap the screen in the right place and the PC sees the device. All that suggests the screen has been broken somehow. If your lucky, it might be the cable has come lose. But it is more likely that some physical damage has happened.

There are several photos of damaged screens in threads here. You can compare those to what you are seeing. Or take a clear photo of the screen and post it for people here to see.
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