I wonder if this group might be able to get anything?
The Retail Ombudsman
http://www.telegraph.co.uk/finance/p...h-a-catch.html
Quote:
Consumer complaints about shopping used to be the preserve of customer service call centres and, occasionally – if the consumer was persistent – the small claims courts. But this year, for the first time, unresolved complaints can be referred to a dispute resolution body.
More than 300 people have already turned to the new Retail Ombudsman service, an independent and unregulated body funded by retailers. It mediates customer disputes with supermarkets, high street brands and online retailers.
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