Thread: New Kindle said to be due end September
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Old 09-27-2015, 08:01 AM   #238
johnnyb
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Join Date: Aug 2010
Device: Kindle Oasis, Kindle Scribe, iPad Pro 11
Quote:
Originally Posted by pdurrant View Post
That is not what Amazon CS is supposed to do. They're supposed to make the customer happy, but also to not give out information that they are not authorised to give out.

Amazon clearly had a CS scripted answer for question about new Kindles at the start of September, and now they have a CS answer for questions about new PW/Voyage.
What if the script says: tell them about a new Paperwhite!
But there won't be one?
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