Quote:
Originally Posted by Sonist
Some people get too hung up on boiler plate language and miss the common sense argument.
If an item is defective, most reputable manufacturers will take care of, without relying on small print to weasel out of it. Both parties need to be reasonable, of course, but if a company wants to stay in business over the long term and is in a competitive market, goodwill is of considerable importance.
In my experience, Amazon generally understands this, while Kobo does not.
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Not necessarily.
Let us say Amazon sold a defective Kindle. The purchaser called Amazon CS, and got a replacement. Amazon said, don't bother shipping us the defective unit.
Purchaser sells defective unit on ebay.
Sap second purchaser buys the defective unit, discovers it is defective, calls Amazon CS to complain.
What should Amazon do?