Quote:
Originally Posted by Sonist
Generally, if it was a latent defect not discoverable by ordinary examination, you might ask your attorney to contact the manufacturer if there was damage warranting action, since there may be an implied warranty.
But without getting into the legality of the matter, most reputable manufacturers, in my experience, will honor the warranty if they can establish from the serial number or other means that the device is still within the warranty period.
Many manufacturers will take care of defects not caused by the consumer even outside of the warranty period -- case in point, Philips just sent me a replacement for my DiamondClean toothbrush which had battery failure about three months after the warranty expired. I just gave them the serial number over the phone, no receipt (although I bought it on Amazon, so I could have found it if I needed to).
Kobo is obviously not one of these manufacturers. But I highly recommend Philips and their Sonicare DiamondClean toothbrush...  |
evidently some manufacturers are more forward thinking than others, a happy customer is much more likely to return again, and also recommend highly the product and company to there family and friends.
best wishes koboy
