Quote:
Originally Posted by Sonist
Generally, if it was a latent defect not discoverable by ordinary examination, you might ask your attorney to contact the manufacturer if there was damage warranting action, since there may be an implied warranty.
But without getting into the legality of the matter, most reputable manufacturers, in my experience, will honor the warranty if they can establish from the serial number or other means that the device is still within the warranty period.
Many manufacturers will take care of defects not caused by the consumer even outside of the warranty period -- case in point, Philips just sent me a replacement for my DiamondClean toothbrush which had battery failure about three months after the warranty expired. I just gave them the serial number over the phone, no receipt (although I bought it on Amazon, so I could have found it if I needed to).
Kobo is obviously not one of these manufacturers. But I highly recommend Philips and their Sonicare DiamondClean toothbrush...  |
Alas the only defect was user error. You mean they can't make my finger quit hurting.
PS: the glue gun is way out of warranty.
Adding that most companies will help if you are honest up front.
Hi I bought this used and cannot get it to update.
"Let me send you the cord. Oh wait this is the 27?? model. Were you using the port on the base or on the device itself? Let me send you the cord that goes to the device itself. Call us back if that doesn't work."