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Cmcm8319 · 07-13-2015, 03:35 PM

Hello, I found useful information on the forum but I still have a problem.
I currently own a Kindle Paperwhite, bought in December 2013 (PW2 ?).
The device is recognized in USB Drive Mode on my mac and when I eject it I see briefly the library page but then it freezes on a screen saver and cannot be restarted, unless I plug it in again and see the USB Drive Mode.
I spoke with Amazon they made me do a manual install of the last update (5.6.2.1), it seemed to work (I saw screens saying it was updating, and then it restarted, but it freezed again on a screen saver).
The Amazon support tells me I have to buy a new one which is really annoying as it seems to be a firmware/software problem.
Also, I tried several hard restarts (button pressed more than 40 seconds, it restarts and freezes after that every time) and I charged it to the maximum (the green light is working).
I also deleted all the books in documents and tried the manual install once again.

Is there something else I can try or is it really dead ?

Thank you very much for your help !

07-13-2015, 03:35 PM	#1
Cmcm8319 Member Posts: 13 Karma: 10 Join Date: Jul 2015 Device: Kindle paperwhite	Kindle paperwhite dead ? Hello, I found useful information on the forum but I still have a problem. I currently own a Kindle Paperwhite, bought in December 2013 (PW2 ?). The device is recognized in USB Drive Mode on my mac and when I eject it I see briefly the library page but then it freezes on a screen saver and cannot be restarted, unless I plug it in again and see the USB Drive Mode. I spoke with Amazon they made me do a manual install of the last update (5.6.2.1), it seemed to work (I saw screens saying it was updating, and then it restarted, but it freezed again on a screen saver). The Amazon support tells me I have to buy a new one which is really annoying as it seems to be a firmware/software problem. Also, I tried several hard restarts (button pressed more than 40 seconds, it restarts and freezes after that every time) and I charged it to the maximum (the green light is working). I also deleted all the books in documents and tried the manual install once again. Is there something else I can try or is it really dead ? Thank you very much for your help ! Last edited by Cmcm8319; 07-13-2015 at 03:40 PM.