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Originally Posted by pssquirrel
The Kobo site doesn't have a clear policy on returns anywhere on their site
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Quote:
Originally Posted by jackie_w
If you buy from Kobo themselves are there not well-defined rules in the US about what an online vendor must do in the event of a faulty device?
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Not sure about any general rule for internet purchases, but Kobo offers those buying direct a 30 return option.
From their site...
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Returns
If you are dissatisfied with your eReader purchased through Kobo.com for any reason, you have thirty (30) calendar days after the date of purchase to return the eReader to Kobo. All delivery charges required to return the eReader are at your expense. Upon receipt of the returned eReader, Kobo will refund the cost of the eReader to the credit card charged at the time of purchase, less any applicable delivery charges. Please contact customer care for all order cancellations and returns (http://www.kobo.com/help).
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