Quote:
Originally Posted by pssquirrel
The Kobo site doesn't have a clear policy on returns anywhere on their site, though I gather if you purchase a defective device from another vendor (e.g., Chapters or an indie bookstore), they may exchange it?
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If you buy from Kobo themselves are there not well-defined rules in the US about what an online vendor must do in the event of a faulty device? In the UK (in fact probably the whole EU) if you buy online you have a right to a 14-day cooling-off period to return for any reason at all for a full refund. Although I believe you're liable for all postage costs incurred if the item is not actually faulty - probably to discourage ordering with no intent to keep.