Quote:
Originally Posted by Ripplinger
... I think it's more just the luck of the draw on the screen, like seeing very different colors from pure white to a bluish tint to a yellowish tint on the same ereader make. If you're not happy with the color, I'd return it.
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How is this done if you're a U.S. customer ordering from Chapters or Kobo?
On the Chapters site, it reads: "Kobo eReaders must be returned to one of our Chapters, Indigo or Coles stores." Last I heard, someone who wanted to return a device from the U.S. was told to find someone in Canada who could walk it into a store for them.
The Kobo site doesn't have a clear policy on returns anywhere on their site (that I could find), though I gather if you purchase a defective device from another vendor (e.g., Chapters or an indie bookstore), they
may exchange it?
The indie bookstores I contacted either never responded or responded that they do not accept returns on Kobo readers at all.
I'm not trying to be snarky or troll-ish. I am very tempted by Kobo devices. I've even put them in an online shopping cart several times. But I always stop short of clicking the "buy" button when I think about the return process if I am one of the unlucky few who happen to get a bad screen (not common, I know, but it happens).