Quote:
Originally Posted by bookmarked
@Susan A: Were any of the books from Smashwords?
One of the books I bought was a recent (December 2014) Smashwords book. It shows in my purchase history, the book's page on Kobo shows "View in Library", but it's not listed in my library. I did not do anything tricky like multi-tabbing or trying to use a coupon on multiple accounts. The book does not show up in Kobo Desktop.
A few other people have recently had similar problems:
cromag 11546 & 11561 (his was a Smashwords book)
BuyMore 11548
Fbone 11618
Terisa de morgan 11619
@BuyMore, @Fbone and @Terisa de morgan: Do you remember if the books you had problems with were recent Smashwords books?
I'm thinking there may be a problem with recent books from Smashwords. Maybe the actual book isn't getting loaded into Kobo's system or something.
I haven't contacted Kobo yet because I'm pretty sure that their solution will be to just issue a refund rather than trying to figure out what's wrong.
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Yes, all 4 books were Jan 2015 Smashwords books. Looks like that could be the problem.
At first I was concerned that it was a multiple tab problem, but I used multiple tabs so many times before and after the problems, that I ruled that out.