Quote:
Originally Posted by Susan A
I'm not sure I am answering correctly, but I'll try.
I bought the book. I have a receipt, it is on my cedit card, it is in my kobo purchase history.
When I pull up the book in the search bar on KOBO, it displays the "view in library" button, so KOBO thinks I have it too. However, when I go to my library, either by following the view in library link or by the "my library" button, the book is simply not there. NOt on my reader, not in my library, not in the KOBO desktop. Nowhere.
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@Susan A: Were any of the books from Smashwords?
One of the books I bought was a recent (December 2014) Smashwords book. It shows in my purchase history, the book's page on Kobo shows "View in Library", but it's not listed in my library. I did not do anything tricky like multi-tabbing or trying to use a coupon on multiple accounts. The book does not show up in Kobo Desktop.
A few other people have recently had similar problems:
cromag 11546 &
11561 (his was a Smashwords book)
BuyMore 11548
Fbone 11618
Terisa de morgan 11619
@BuyMore,
@Fbone and
@Terisa de morgan: Do you remember if the books you had problems with were recent Smashwords books?
I'm thinking there may be a problem with recent books from Smashwords. Maybe the actual book isn't getting loaded into Kobo's system or something.
I haven't contacted Kobo yet because I'm pretty sure that their solution will be to just issue a refund rather than trying to figure out what's wrong.