Thread: Ordering reader from Kobo Store
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Old 11-07-2014, 08:35 PM   #47
pssquirrel
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Join Date: Oct 2011
Device: Kindle Voyage & Oasis
Quote:
Originally Posted by sharphamster View Post
Exchanged my HD to Kobo bought through a third-party (Greenlight Books) last year for a hardware fault. Shipping speed/cost wasn't much different to Canada than the US in my case.

Honestly, I had expected the experience to be more of a headache, given Kobo's CS reputation. I actually had a more frustrating time with B&N over a bad battery in my STR.
Thanks sharphamster! How was Greenlight Books to deal with? Did they send you the first HD directly or did it still come from Kobo? And do I understand correctly that when you had problems you ended up dealing directly with Kobo rather than Greenlight Books?

Is there an advantage to ordering from an indie bookseller like Greenlight rather than Kobo or vice versa?
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