Quote:
Originally Posted by pghaworth
I have very bad hearing and strong accents tend to be challenging over the phone. If it's not important and I can understand okay then I try to get through it - something quick - but I knew this was going to require explaining and back and forth so thought it was a better idea. Hah!
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I have a hard time with accents as well, because I am not a native English speaker, so that's good to know. During the PW1 returns merrygoround, I also found that overseas call centers employees seem to have less decision making power that their US counterparts, which can make the call longer and possibly more frustrating. For example, a US employee would send a replacement right away, an overseas employee would quote the back-order date and expect you to sit on a non functional device for weeks. My first one was DOA, and that call was extremely frustrating.