Thread: Order Problems
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Old 10-18-2014, 11:32 AM   #20
robko
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Posts: 2,454
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Join Date: Jul 2010
Device: Kobo
Quote:
Originally Posted by LovesEBooks View Post
I called Kobo Thursday hoping to get a tracking number but now I'm really confused. The guy gave me a tracking number for FedEx. It was picked up in Hong Kong and the final delivery address is Memphis TN. Not where I live. Plus the package says it weighs 51 lbs. That's a lot of Kobo in one package. I'm thinking I'll call back this afternoon and see what's up. Normally I wouldn't bother but it's a tight return policy because I'm in the US AND because FedEx has a problem delivering to my P.O. Box even though it is allowed when you use the P.O.s street address.

I try to avoid USPS if I can. Slow delivery times!!
That does seem kind of whacked (especially the 51 lbs -- they must have a lot of packaging to prevent damage ). Sounds like you didn't get a proper tracking number. Having said that, IIRC there has been devices shipped from Hong Kong before when people had ordered a Kobo official case and a device, so it's possible that's where it's coming from.
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