Quote:
Originally Posted by Billingsgate
The other day I purchased a book which had no download link. After robot-like responses from their help ticket system I finally stayed up late (time differences) to do online chat. Turns out the book I wanted was not only a KEPUB, but one that won't even work on older Kobo devices. The agent suggested I read the book on my Android phone. Ridiculous!
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Ever since Kobo decided to sell their own line of tablets, there has been a subset of books that can only be viewed on tablets or phones--not on eink devices. Very often they have interactive features. Sometimes it has to do with the decision by the authors and publishers to create books that are substandard when viewed in gray scale or that don't play nicely with eink in some other way.
As far as I know, when a book is not available for an eink device, the icon for ereaders is NOT listed for that book. It has been said that when the Blackberry icon is missing, the book is not available as a non-kobo epub. I don't know if this is true or not.
Clearly Kobo needs to do something to make all of this a no-brainer. People should not have to try to figure it out. Kobo should make it clear.