Thread: I'm getting rather frustrated by Bookeen support.
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Old 10-10-2008, 05:07 PM   #19
delphidb96
Wizard
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Posts: 2,999
Karma: 300001
Join Date: Jan 2007
Location: Citrus Heights, California
Device: TWO Kindle 2s, one each Bookeen Cybook Gen3, Sony PRS-500, Axim X51V
Quote:
Originally Posted by roncri View Post
I've been trying to get a RMA number for three weeks now. That asked me to send a photo of the cracked screen and since then, nothing. I've sent two followup emails asking for RMA, and still nothing.

I will never purchase another Bookeen product, their support is just to poor.
I would *love* to tell you that this was an isolated incident, but I can't. Still and all, the Cybook is a decent product. (Note I didn't say *great*.) I'm sorry it went so wrong for you.

Derek
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