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Originally Posted by new
Congrats on the 8.9 HDX KoolReader  Any blue fringe on the border on the ebook?
I agree about BB. I was looking at the Kindle HDX 7" (blue fringe by the way) and also the Ipad Air. A very rude BB employee turns off the screen I was looking at. I said well okay I don't need to shop here, and left. No 8.9" there. I really would like the 8.9", is it heavy?
Last time I go there. I will go to Staples, they do care and deserve your business. BB has been going downhill for some time now, particularly when Circuit City was closed, they must have felt no competition so treat customers crummy.
If things go wrong with your Kindle at Staples can you contact Amazon or is it strictly 30 days at Staples? I know Amazon will replace up to a year if problems. The last Kindle I had shipped was the K4 this last month and the box was ripped on one side in several places, almost opened. But the Kindle was okay so far. I asked Amazon about the shipping method and really got nowhere. So I am thinking go to Staples..... 
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You can always leave packaging feedback on Amazon. It's on the order page. Believe if you let them know that way you will be contacted about it. I've done it for a hubby's textbook. Amazon emailed me and offered a replacement but they didn't have any in stock and school was in two days so he decided he could live with it.
Yes if you buy a Kindle anywhere Amazon will will replace it but it's just easier to exchange it where you bought it till their return policy days run out then go through Amazon for everything else.
It's just not Best Buy that's rude. We got alot of great sales guys here at BB not very knowledgeable but they do try.. It's just Kids in general who don't care about people. No respect is being taught these days. The kids who live next door to me have shown me that
whatever attitude with their generation is a serious problem. It's scary to think what their Kids will grow up to be like!