Thread: Cleaning Collections between devices
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Old 10-04-2013, 04:05 AM   #28
nynaevelan
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Posts: 1,526
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Join Date: May 2010
Location: USA
Device: Kindle Fire 2020, Kindle PW2
Quote:
Originally Posted by sirmaru View Post
I first deregistered my KK 2009 which had a different set of collections. Then I went to K4PC for Win 8, clicked the Import button for Collections and it only showed PW 2013 and PW 2012 Collections. The KK 2009 Collections were removed from the Cloud.

Thus, the CS rep was wrong or the process was changed after you spoke to him.
Is the KK 2009 registered to your account? Re-register it and see if the collections show? If not then he probably was, though I am thinking that he most likely was. After all he told me tech support couldn't remove the defective devices and collections from my account, when in fact they are working on doing just that. Import the collections from your PW 2012 and 2013 and see if they import correctly, what imports is what is on their servers.
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